You may download the online registration form and return the completed form to us by email (operation@redtonemobile.com) or fax (015- 48404480).

Should you require assistance, please call our Customer Care personnel (1800 87 7790) or email to us and we will arrange our sales representative to contact you.

You are required to submit the following documents:

1. Registration Form
2. A photocopy of company owner’s NRIC
3. Photocopies of company registration documents:

(i) For Malaysian companies:
Form 24
Form 49
Form 9 or 13

(ii) For foreign companies:
Form 79/80/80A/83/83A

     Sole Proprietorship/Partnership:
      Forms D & A
      Forms D & B

Yes, you may keep the number you already have by applying for Mobile Number Portability (MNP).

These services can be activated for free upon registration:

Caller Line Identification Presentation (CLIP)
International Direct Dial (IDD) – added upon request
International Roaming (IR) – added upon request
Call Forwarding
Call Waiting
Call Holding
Voicemail – added upon request
MMS
GPRS

For new registration, it takes 1 -3 working days. If you are also applying for MNP, it will take 3 -5 working days.

Fixed Mobile Savings (FMS) is a service which allows you to make calls from fixed lines by using a REDtone Mobile SIM Card.

With REDtone FMS, you can enjoy the lowest call rates and make free calls from fixed line to fixed or mobile line between branches and colleagues.

Mobile Number Portability (MNP) enables users to retain their existing mobile number when switching to a new mobile service provider.

The main benefit of MNP is freedom of choice and the competition that it generates.

Now you are free to choose a new mobile service provider without having to change to a new number.
This means avoiding the inconvenience of having to notify friends and associates that you have changed your number.

Both prepaid and postpaid users can port. Business/Corporate accounts holders can also port.

If you have any overdue bills or have existing contracts with your current mobile service provider, the current mobile service provider will reject your port request which is made by the new mobile service provider. In such a case, you will not get a refund of the administrative porting fees (if any). Kindly ensure that you do not have any bills overdue or contracts still in place with the existing mobile service provider.

For prepaid users, you need to know that all existing credit will expire upon successful porting and not be carried to the new mobile service provider. Therefore, you are encouraged to plan accordingly.

You need to understand that the call charges and packages offered by the new mobile service provider may differ from your current mobile service provider. Choose wisely.

The timing of the change. Are you planning to travel during the porting process? There may be an impact on international roaming if you travel during the porting process and if a prior understanding is not reached with the current mobile service provider.

You need to know that value added services differ from one mobile service provider to another. The service that is on offer will not be exactly the same as what you previously had.

All supplementary accounts must be ported with the principal account.

All supplementary lines have to be ported together with the principal line.

(Note: If a customer fails to inform the new mobile service provider of this during the porting request, the porting request will be rejected.)

The principal line holder must visit the existing service provider to terminate the relevant supplementary line.
The supplementary line holder will then need to re-register as a principal account holder.
Once this process is completed, then the primary principal holder (you) can port the line.

No, it cannot. The new mobile service provider must verify the customer’s request and validate the supporting documents.

No, you cannot dictate when your numbers should be ported.

Upon receiving the porting request from you, the new mobile service provider will automatically send it for processing.

You will be informed once the porting validation process is completed, and when your new SIM card is activated.

You will have to pay your previous mobile service provider, and ensure you do not have any past and overdue payment.

Yes, you will be given a new SIM card by the new mobile service provider.

No, you do not have to cancel your existing services.
Your existing services with the current mobile service provider will automatically be terminated once you have successfully ported to the new mobile service provider.

Yes, you will still enjoy the same services, except for International Roaming Services, which your current mobile service provider may suspend upon your porting request.

No, you can only port your number and not value added services.

You must re-register for all the value added services that you want to subscribe to with the new service provider. You need to know that the new service provider is not obligated to provide identical value added services.

To ensure that your porting request is approved, please ensure the following:


No overdue payments with your current mobile service provider.

No contract with your current mobile service provider.

Correct identification details.

Your account is active.